911 for Children

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9-1-1 Basic

When you should call 911:

  • In an emergency
  • When you need help
  • When you need the police, fire department, or an ambulance
How You call 911:

  • Stay calm 
  • Listen for a dial tone 
  • On a push button phone push 9-1-1
What to say when the 911 dispatchers answers:

  • Explain what is wrong – what type of emergency it is
  • Explain what type of help you need – fire, police, ambulance. 
  • Explain where help is needed. 
  • Give your name and address loudly and clearly
  • Answer all the questions that are asked of you.
What NOT to do when you call 911:

  • Do not nod your head. Instead answer “yes” or “no” out loud
  • Do not hang up until the dispatcher says it’s OK to do so.
When you should NOT call:

  • When there is no emergency
  • For animals
  • As a game or prank
  • As a joke 
  • To practice

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